Sentvia Services Ltd

Terms of Use

Last updated: [20 January 2026]

These Terms of Use (“Terms”) govern your access to and use of the Sentvia website, platform, applications, and related services (collectively, the “Platform”). By accessing or using the Platform, or by creating an account, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. ABOUT SENTVIA

Sentvia Services Ltd (“Sentvia”, “Company”, “we”, “us”, or “our”) is a company incorporated under the laws of Canada.

Sentvia is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB) and complies with applicable Canadian anti-money laundering and counter-terrorist financing laws.

2. ACCEPTANCE AND SCOPE

These Terms apply to all visitors, users, and account holders (“you” or “User”).

These Terms incorporate by reference the Privacy Policy, AML/CTF Policy, and any other policies published on the Platform.

If you do not agree to these Terms or any incorporated policy, you must immediately stop using the Platform.

3. ELIGIBILITY

You may use the Platform only if:

• you are at least 18 years old (or the legal age in your jurisdiction);
• you have legal capacity to enter into binding agreements; and
• your use of the Services is lawful in your jurisdiction.

You may maintain only one account, unless expressly authorized by Sentvia in writing.

4. SERVICES

Subject to applicable law and these Terms, Sentvia provides services that may include:

• exchange of supported virtual currencies and fiat currencies;
• custodial virtual currency wallet services;
• deposit and withdrawal of supported virtual currencies.

Sentvia does not provide investment advice, portfolio management, banking, or lending services.

5. VIRTUAL CURRENCY RISKS

Risk Disclosure

You acknowledge and accept that virtual currencies involve significant risks, including but not limited to:

• price volatility and market fluctuations;
• irreversible transactions;
• network congestion, protocol changes, forks, or cyberattacks;
• regulatory changes or restrictions.

You use the Services at your own risk.

6. ACCOUNT SECURITY

You are responsible for safeguarding your account credentials and for all activity conducted through your account.

You must notify Sentvia immediately at support@sentvia.com if you suspect unauthorized access or a security breach.

7. AML / KYC COMPLIANCE

As a registered MSB, Sentvia is legally required to conduct customer due diligence and ongoing monitoring.

You agree to:

• provide accurate, complete, and up-to-date information;
• submit identification, verification, and supporting documents upon request;
• cooperate with enhanced due diligence where required.

Sentvia may file reports with FINTRAC or other authorities (including suspicious transaction reports) without notice to you, as required by law.

Failure to comply may result in suspension or termination of Services.

8. FEES AND LIMITS

Applicable fees, transaction limits, and thresholds are disclosed on the Platform or at the time of the transaction.
Fees and limits may change from time to time. Continued use constitutes acceptance of updated fees.

9. PROHIBITED USES

You agree not to use the Platform to:

• violate any applicable law, regulation, or sanctions regime;
• engage in fraud, money laundering, terrorist financing, or sanctions evasion;
• provide false, misleading, or incomplete information;
• interfere with Platform security or functionality;
• use unauthorized automated tools, bots, scrapers, or malware;
• deposit unsupported virtual currencies.

Sentvia may restrict, suspend, or terminate access where prohibited use is suspected.

10. SUSPENSION AND TERMINATION

10.1 By You

You may close your account at any time, subject to completion of required compliance checks and withdrawal of available balances.

10.2 By Sentvia

Sentvia may suspend or terminate your account, in whole or in part, where:

• required by law, regulation, or a competent authority;
• you breach these Terms or incorporated policies;
• you fail to satisfy verification requirements;
• unlawful or suspicious activity is suspected.

10.3 Funds Handling

Funds will not be forfeited solely due to termination, except where required by law or lawful authority. Where legally permissible, remaining balances will be returned within a reasonable period.

11. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. Sentvia does not control and is not responsible for third-party content, availability, or practices.

12. DISCLAIMERS

The Platform and Services are provided on an “AS IS” and “AS AVAILABLE” basis, except as required by applicable law.

Sentvia does not guarantee uninterrupted access, error-free operation, or the availability of any particular virtual currency.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Sentvia shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business.

Nothing in these Terms limits liability for fraud, willful misconduct, or liability that cannot be excluded under applicable law.

14. FORCE MAJEURE

Sentvia shall not be liable for delays or failures caused by events beyond its reasonable control, including cyber incidents, regulatory actions, system outages, or natural disasters.

15. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada.

Any dispute shall be subject to the exclusive jurisdiction of the courts of British Columbia.

16. AMENDMENTS

Sentvia may amend these Terms by publishing an updated version on the Platform.
Material changes will take effect no earlier than 30 days after notice, unless immediate change is required by law.

Continued use of the Platform constitutes acceptance of the amended Terms.

17. GENERAL

• Entire Agreement – These Terms constitute the entire agreement between you and Sentvia regarding the Platform.
• Severability – Invalid provisions do not affect remaining provisions.
• No Waiver – Failure to enforce any provision is not a waiver.

18. CONTACT

For questions, complaints, or notices:support@sentvia.com