Data Deletion Requests
Please write to us at the email address below with the subject line “Account deletion” and include your identification details in the body of the email, and we will process your request and delete your account.
Contact Details
Legal Entity:
Sentvia Services Ltd
Company Registration Number: BC1505563
Registered Office: 410 West Georgia St, 5th Floor, Vancouver, British Columbia, V6B 1Z3, Canada
Privacy Officer:
Head of Legal & Compliance
Email: compliance@sentvia.com
General Support:
Email: support@sentvia.com
Types of Personal Information We Collect
Information You Provide Directly
We collect personal information when you:
- Register for or use our Services
- Complete onboarding or verification processes
- Contact us or request support
- Participate in surveys, promotions, or interactive features
Categories of Personal Information
Depending on your interaction with Sentvia, we may collect:
- Contact Information: name, email address, telephone number
- Identity & Verification Data: government-issued identification, photographs, proof of address
- Account & Usage Data: login credentials, transaction history, activity logs
- Technical Data: IP address, browser type, device identifiers, operating system
- Financial Information: payment details, bank account information (processed securely)
- Employment & Business Information: company name, role, ownership details
- Location Data: general geolocation derived from IP address
Sensitive Personal Information
Sentvia does not routinely collect special category or sensitive personal data. Such data is processed only where strictly required by applicable law (including AML/CTF obligations) or with explicit consent, and may include:
- Identity verification records required by law
- Criminal record checks where legally mandated
The categories of Personal Information we may collect include, but are not limited to the following:
- Contact Details: Email, telephone number, or messenger ID
- Identity Document Details
- Photographs
- Residential Address
- Educational Information
- Financial Information
- Employment Details
- Geolocation Data/Location Data
- Website Log and Activity History/Log and Usage Data
- IP Address, Browser, and Operating System Information, Device Fingerprint
- Payment Data
- Social Media Login Data
- Device/Mobile Device Access
- Device/Mobile Device Data
- Push Notifications
- Sensitive Information such as your legal and crime records, insurance data, health data, tax records, drivers’ licenses, racial or ethnic origin, religious or philosophical beliefs, sex life or sexual orientation, personal details of nominees, heirs, assigns, when necessary, with your consent or as otherwise permitted by applicable law
We may collect limited additional data from public databases, marketing partners, social media platforms, and other data vendors, and third-party verification or fraud prevention services. We utilize screening lists from data vendors, as well as ID verification, anti-fraud, and transaction monitoring services. Refusal to provide required personal information for KYC/AML compliance may prevent us from offering you our services. We may request additional documentation for verification and regulatory purposes. Processing of your personal data may involve automated decision-making, including profiling, for purposes such as onboarding, account maintenance, and fraud prevention.
Information from Third Parties
We may obtain limited personal information from:
- Identity verification, screening, and fraud-prevention service providers
- Public databases and sanctions/watchlist providers
- Financial institutions and payment service providers
- Social media or business platforms (where you choose to connect them)
Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. Unless otherwise required, personal information is retained for up to five (5) years following termination of the business relationship, in line with AML/CTF record-keeping obligations.