Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE OR ANY SERVICES OFFERED THROUGH THE WEBSITE.

1. GENERAL

1. These Terms of Use (“Terms”) are entered into by and between you (“User” or “you”) and Sentvia Services Ltd, a company incorporated under the laws of Canada ("Company", "We" or "Us").

1.2. These Terms, together with any other policies or agreements incorporated by reference (including our Terms of Service, Privacy Policy and AML/CTF Policy), govern your access to and use of www.sentvia.com (the “Website”), and any related content, services, or features (collectively, the “Platform”). By accessing or using the Platform, you agree to comply with these Terms. If you do not agree to these Terms, you must immediately discontinue use of the Platform and refrain from creating an account.
The Website, the Applications, and all and any other content, functionality, products and services offered by Us or through Us, are referred to as the "Product, website or App".

1.3 All information, content and services provided on the Website and Platform are provided on a strictly “as-is” basis without any warranty whatsoever. Please leave the Website and do not create an Account if you do not agree with the terms and conditions laid down below. Your use of the Platform and any transactions involving virtual currencies are undertaken at your own risk.You are solely responsible for ensuring compliance with applicable laws in your jurisdiction.

2. RELIANCE ON INFORMATION POSTED

2.1. The information presented on or through the Platform including the Website, blog, App and any related services, is made available solely for general information purposes. We make no warrants as to the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Platform, or by any third party who may be informed of any of its contents.

2.2. The Platform and all other Products are not in any manner or in any form or part intended to constitute or form the basis of any advocation, advice (professional or otherwise) or to be used for or in relation to any investment decision and or other transaction.

3. Services

3.1 The Company provides the following services through the Platform (collectively – “Services“, and separately – the “Service“):

• Exchange of Virtual Currency unit for units of another Virtual Currency or fiat currency;

• Virtual Currency wallet services;

• Deposit and withdrawal of virtual currency units

In light of recent changes to the European Union’s (EU) regulatory landscape regarding  crypto-assets, including those in force in the Republic of Lithuania, the direct processing of USDT (Tether) within the European Economic Area (EEA) is no longer available on our platform.

3.2 Exchange Services - By providing a service of exchanging Virtual Currency units for units of another Virtual Currency or fiat currency and vice versa, the Company uses then-prevailing spot market exchange rate for the given trading pair (e.g. BTC/EUR). You acknowledge that prices displayed may reflect aggregated data and may not match those offered on other exchanges or platforms.

3.3 Wallet Services - By providing wallet services, the Company provides you with a digitally secured wallet for Virtual Currencies, aimed to exchange, store, and withdraw units of Virtual Currencies and securely stores your private keys for these purposes.

3.4 To access Services, laid down in Sections 3.2.-3.3. of the Terms, you must first deposit supported virtual currency units into your Platform account.

3.5 Deposits and withdrawals are made in accordance with Section 9 of these Terms.

3.6. The Company may at any time disable access to the Website, Account and/or a particular Service, all Services as a whole or any part thereof (including specific wallets) and reserves the right to do so in its sole discretion. If access restrictions result in funds being inaccessible, we will attempt to restore access where feasible. Restoration fees may apply.

3.7 The Company only offers Services regarding Virtual Currencies the Platform supports. Please, check the Website regularly to be aware of what Virtual Currencies are supported. You must not attempt to deposit unsupported virtual currencies.

3.8 The Company stores all keys related to your Virtual Currencies holding on the Account.

3.9 The provision of Services might be delayed due to circumstances including but not limited to technical difficulties, reasonable doubts about the nature or source of funds deposited on the Platform, carrying out AML/KYC checks as set forth in the AML/CTF Policy.

3.10 The Company may also provide you with an aggregated nominal value of all your assets in EUR, BTC or any other currency or Virtual Currency based on their current exchange rate.

3.11 The maximum threshold that can be paid to the Virtual Currency Merchant from your Account shall be set forth by the Virtual Currency Merchant. You are strongly advised to check their policies and terms of service and/or contact them and familiarize yourself with the maximum payment threshold.

3.12 Within the maximum payment threshold, you can manually set a transaction limit for payments per day, month or year using your Account settings.

4. CONTENT AMENDMENTS

4.1. We may amend these Terms of Use, the Privacy Policy and the AML/CTF Policy unilaterally by publishing the amended conditions on our Website and in some instances via e-mail or in any other manner. Amendments shall be effective at the time of publishing. Amendments become effective upon publication. Your continued use of the Platform after such amendments constitutes your acceptance of the updated terms. If you do not agree to the changes, you must cease use of the Services immediately.

5. CANCELLATION OF AGREEMENT

5.1. You may cancel these Terms of Use and close your Account at any time and for any reason by providing written notice.

5.2. We reserve the right to cancel these Terms of Use and terminate your Account at any time and for any reason by providing at least thirty (30) days’ prior written notice, unless exceptional circumstances require earlier termination.
( considered there were exceptional circumstances).

6. EXTRAORDINARY TERMINATION

6.1. We have the right to suspend or terminate your Account and immediately terminate these Terms of Use with or without prejudice, without giving advance notice if there are exceptional circumstances or if you materially violate a contractual obligation or otherwise behave maliciously.  A material breach includes, but is not limited to, a failure to perform obligations essential to the continuation of our service.

6.2. If your access to funds is restricted as a result of such termination, we will make reasonable efforts to restore access to your funds, where feasible. Additional recovery fees may apply.

7. REPRESENTATIONS AND WARRANTIES

7.1. By applying for opening of an account and accepting these Terms of Use, as well as any their revised and updated versions, You represent and warrant to us, on an ongoing basis, that:

a. You are of sound mind, legally competent, and at least 18 years of age (or the applicable legal age in your jurisdiction) . We may require documents to verify your age or legal capacity.

b. The opening and use of your Sentvia account is lawful in your country of residence, and you possess all necessary permissions and licenses required to use our Platform.You may only have one Account on the Website. You should not create more than one Account on the Website unless expressly permitted by the Company. c. You act in your own name and not on the name of any third party unless you notify Us in writing and receive our written approval;

d. You are not subject to bankruptcy, insolvency, restructuring, reorganization, liquidation or other similar proceedings or procedures;

e. If acting on behalf of a legal entity,  you are duly authorised to bind that entity  to enter and execute Terms of Service Agreement;

f. You comply with all laws and regulations applicable to you when using Sentvia Services, including without limitation anti-money laundering (AML) and countering financing of terrorism (CFT) requirements;

g. You agree to complete all client due diligence procedures as required by us and provide accurate, complete, and current information and documents upon request.

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7.2. Representatives of legal persons shall be identified based on personal identification documents that are in accordance with legislation and accepted by us.

7.3. A legal person shall be identified based on a valid extract of the register and/or the documents accepted by us.

7.4.  Proof of representation shall be formalized and submitted pursuant to the procedure stipulated in the legislation and in accordance with our requirements.

7.5. We may require that a legal person's documents including the document certifying the right of representation must be notarized or certified in an equivalent manner. We may require originals to be presented with   their copies if they are notarized or equally certified.  Foreign-issued documents may require legalization or an apostille, unless exempt by treaty.

7.6 Documents in a foreign language must be translated and certified by an authorized translator.

7.7 We may refuse to provide the Service(s) based on a document certifying the right of representation, which does not explicitly and clearly reflect the Customer’s will.

7.8 You the registered user bear the responsibility of maintaining security of your user credentials. Do not share your login username, password or any other access details/keys with others.

7.9. If additional logins are required, they may be granted to nominated users upon your request at the company’s discretion.

7.10 You must notify us immediately at support@sentvia.com if you suspect any security breach or unauthorized access to your account.

8. KNOW YOUR CUSTOMER (KYC) AND KNOW YOUR BUSINESS (KYB) PRINCIPLES

8.1.We implement  Canadian and internationally recognized standards aimed at preventing money laundering and combating terrorist financing, in addition to enforcing applicable sanctions measures. It is our obligation to understand our customers, any related individuals, their business activities, and the origin of their assets.

8.2 Based on the abovementioned, We reserve the right and obligation to:

a. Periodically verify the identification details of the representative of a legal entity and request for additional documents and information, including but not limited to citizenship, ownership of the legal entity, ultimate beneficiaries, founders, and members of the management board.

b. Request ongoing documentation regarding your activities, including those of connected persons, the nature and purpose of transactions, and the lawful origin of funds or assets involved.

c. Request documents underpinning your transactions (e.g., sales, lease, or supply agreements), as well as data regarding the counterparty, ultimate beneficiary, or any other party involved in or connected to the transaction.

d. Deny Services (including declining to establish a business relationship or execute transfers) or enforce permanent or temporary limitations on the use of a Service (e.g., fully or partially blocking an Account or Service, freezing assets, setting limits concerning Services, transactions, or customers, or modifying existing Limits, including implementing lower Limits than the standard Limits), particularly if the individual or an affiliated person:

1. Failing to provide the documents and information requested by us, which are necessary for fulfilling the due diligence measures required by law, 
2. You submit false, misleading, or incomplete information.

8.3.  For further information on the measures we implement, and the documentation required as part of our anti-money laundering and counter-terrorist financing obligations, please refer to our KYC/AML policy.

9. PROHIBITED USES

You may use the Platform solely for lawful purposes and in compliance with these Terms of Use. You agree not to use the Websites, App, or and any Services and Product:

a. To exploit, harm, or attempt to exploit or harm minors in any manner, including by exposing them to inappropriate content or soliciting personally identifiable information.

b. To send, knowingly receive, upload, download, use, or reuse any materials that do not comply with these Terms of Use.

c. To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity, such as by using email addresses or screen names associated with any of the foregoing.

d. To transmit or facilitate the sending of any advertising or promotional content without our prior written consent, including "junk mail," "chain letters," "spam," or any similar solicitations. To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Websites and any Products, or which, as determined by us, may harm the Company or users of the Websites and any Products, or expose them to liability. 

Additionally, you agree not to:

e. To launch denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against the Platform. 

f. To republish, redistribute, or retransmit any data from any of our communications, analytics, or other Products without our permission.

g. To copy or store any of our Products except for your own personal, non-commercial use or as may occur incidentally during normal browsing or mobile device use.

h. To store any Products (including Website pages) on a server or other storage device connected to a network or create a database by systematically downloading and storing any data from the Website or Product.

i. To remove or alter any content from any Product or attempt to bypass security or interfere with the proper functioning of the Product or any servers hosting it.

j. To create unauthorized links to our Website from any other website without our prior written consent, although linking is permitted from a website owned and operated by you, provided that: (a) the link is not misleading or deceptive and clearly indicates its destination, (b) you do not claim or imply that we endorse you, your website, or any products or services you offer, (c) you do not create confusion or mislead users about sponsorship or affiliation, (d) you link only to the homepage of the Website, and (e) the linked website does not contain content that is unlawful, threatening, abusive, libelous, pornographic, obscene, vulgar, indecent, offensive, or infringing on any third party’s intellectual property rights.

k. To use the Websites or any Products in a way that could disable, overburden, damage, or impair the site or interfere with any other party's enjoyment of the Websites and any Products, including their ability to conduct real-time activities through the Website and Products.

l. To use any bots, scrapers, malware, AI, or other automated device, process, or means to access the Websites for any purpose, including monitoring or copying materials on the Websites.

m. To use a proxy to circumvent, obfuscate, or avoid international sanctions, or restrictions on blacklisted or suspicious accounts based on your IP address.

n. To develop (for yourself or on behalf of someone else) any financial product or service that attempts to replicate the services of, or whose capital or income value relates to, any of our Products or services.

o. To use any manual process to monitor or copy materials on a website or for any other unauthorized purpose without our prior written consent.

p. To employ any device, software, or routine that interferes with the proper operation of a website.

q. To introduce any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material.

r. To attempt  access to, interfere with, damage, or disrupt any parts of a website, the server on which the Websites are stored, or any server, computer, or database connected to any Website.

10. SUSPENSION OF ACCOUNT AND SERVICES

10.1 We may deny or suspend any Services (including your access to the Account) or any part of its functionality if we reasonably learn or suspect that providing one or more Services:

a. Breaches applicable local or international law;

b. You fail to provide documentation or information reasonably requested for compliance with money laundering laws, identity verification, or funding source validation;

c. Is fraudulent or involves any criminal activity; Involves money laundering or is related to money laundering activities; We reasonably believe it is necessary or desirable to protect the security of the Account, including when any Account details may have been lost or stolen;

d. We are obliged to suspend or withhold services as a result of any law, regulation, or directive from a competent authority or regulatory body;

e. We reasonably suspect that you have provided false information or fabricated documents.

11. APPLICABLE FEES

11.1 We will charge you an applicable fee (if any) as specified in the Terms of Service Agreement effective at the time of the chargeable transaction or function is performed.

12. EXTERNAL LINKS

12.1.The Platform may include links to third-party websites, mobile applications, or other external resources.We have no control over these resources and are not responsible for their availability, content, or offerings. Inclusion of such links does not constitute an endorsement. Your use of such third-party services is at your own risk.

13. PRIVACY AND DATA PROTECTION

13.1 We collect, use, store, and process information about you to enable your use of our Service(s), in accordance with the legal acts of Canada, the PIPEDA (Personal Information Protection and Electronic Documents Act), and other applicable legal regulations.

13.2. Our handling of your personal data is governed by our Privacy Policy, which is available at www.sentvia.com and may be updated from time to time. You are required to review the Privacy Policy prior to accepting these Terms. Continued use of the Services constitutes acceptance of the Privacy Policy and any amendments thereto.

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13.3 By using the Website, you consent to all actions we take concerning your information, in compliance with the Privacy Policy.

13.4. We may disclose information to individuals who, in accordance with the law, may obtain such information from us, or to whom we are legally entitled or obligated to disclose such information, specifically:

a. Courts, pre-trial investigation authorities, prosecutor’s office, tax authorities, and other persons (e.g. to the Financial Intelligence Unit); and

b.  Lithuania and foreign service providers for the purpose of preventing money laundering and terrorist financing or imposing sanctions or to other obligated persons for the purpose of preventing money laundering and terrorist financing or imposing sanctions within the limits and to the extent prescribed by law

14. CONFIDENTIALITY

14.1. Each party agrees to  take all reasonable steps to ensure that the Confidential Information of the other party, to which it has access, is not disclosed or distributed by its employees, agents, or independent contractors in breach of the Terms of Service Agreement terms.

14.2 . Each party must maintain the confidentiality of the other party's Confidential Information and shall not make it available to any third party unless that third party is subject to a duty of confidentiality equivalent to that imposed hereunder. Neither party shall use the other party's Confidential Information for any purpose other than the execution of the Terms of Service Agreement.

14.3. When using the Website or any Products, data may be transmitted over an open network, which could allow communications to be intercepted by third parties. Consequently, we cannot guarantee the confidentiality or security of any communication or data you transmit to us through the Website. You acknowledge and accept this risk when using the Platform.

15. COMPLAINTS

15. If you wish to submit a complaint regarding our Services, you may do so by sending an email to support@sentvia.com.

15.2 We will respond to complaints in writing within one (1) month of receiving the complaint. For complaints related to transaction execution, we aim to respond within ten (10) business days. If further investigation is required, we will notify you of the extended response time and reasons for the delay

16. FORCE MAJEURE

a. The company will not be in breach of Agreement nor liable for any failure to perform its obligations under this Agreement if that failure

14. COMMUNICATION OF NOTIFICATIONS**

1. All communications between you and us shall be conducted via email at support@sentvia.com.

16. DISPUTE RESOLUTION AND JURISDICTION

16.1. The Company shall not be held liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, government actions, war, civil unrest, labor disputes, or interruptions in internet services.

17. COMMUNICATION OF NOTIFICATIONS**

17.1 All communications between you and the Company shall be conducted via email, using the email address support@sentvia.com unless otherwise specified.17. FINAL PROVISIONS

18. DISPUTE RESOLUTION AND JURISDICTION

18.1 These Terms of Use shall be  governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada.

18.2. Any disputes arising out of or relating to these Terms shall first be attempted to be resolved amicably through negotiation. If a resolution cannot be reached, disputes shall be submitted to the exclusive jurisdiction of the courts of the Province of British Columbia.

19. FINAL PROVISIONS

19.1. Upon termination of these Terms of Use, for any reason:

a. All rights granted herein will immediately cease.

b. Any provision of these Terms of Use that is, by its nature or context, intended to survive termination, cancellation, or expiration, shall remain in full force and effect.

c. All other obligations of performance by both parties under these Terms of Use shall cease.

d. We shall not be held liable for any consequences arising after we lawfully suspend, terminate or restrict your use of our Service(s) or upon termination of these Terms of Use.

e. Termination of the Terms of Use shall also result in the termination of your access to the Platform and any associated Products or Services.

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20. INTELLECTUAL PROPERTY

20.1 All intellectual property rights in and to the Platform and its content (including but not limited to software, text, graphics, logos, and trademarks) are owned by or licensed to the Company. You may not copy, modify, distribute, sell, or lease any part of the Platform or included content, nor may you reverse engineer or attempt to extract the source code, without our express prior written consent.

21. NO WAIVER

21.1 Our failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver must be expressly stated in writing and signed by an authorized representative of the Company.

22. SEVERABILITY

22.1 If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.