Privacy Policy

Last updated 2730/054/2025

This Privacy Policy (hereinafter referred to as “Policy”) delineates the practices of Sentvia Services Ltd (“Sentvia”, “we”, “us”, or “our”) concerning the collection, storage, use, dissemination/sharing of and safeguarding of Personal Information acquired from users of our services (“Services”), such as when You:

• Visit our website at [www.Sentvia.com], or any website of ours that links to this privacy notice
• Download and use our application(s), such as our mobile application – app.pay.Sentvia.com Use our web based app - App.sentvia.com or any other application of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

This Privacy Policy outlines establishes the framework for processing personal data pertaining to our clients, their partners' representatives, as well as all our other visitors of the Website. Sentvia is committed dedicated to protecting safeguarding your privacy and has implemented comprehensive legal, technical, and organizational measures to ensure the confidentiality, integrity, and availability of your Personal Information.  

For the purposes of this Policy, “Personal Information” or “Personal Data” refers to any information that encompasses any data that identifies or could potentially identify you, either alone or in combination with other data.

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By Reading this Policy, you will gain a clear understanding of your privacy rights and choices available to you regarding the use of your data.  will help You understand Your privacy rights and choices.  The processing of personal data is principally governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. In jurisdictions where additional data protection requirements apply—such as the European Union’s General Data Protection Regulation (GDPR) or Lithuanian data protection law—Sentvia will ensure compliance accordingly.

 ('PIPEDA'), which is directly applicable and supplemented by the relevant Canadian privacy regulations, within the jurisdiction of Lithuania.

If you do not agree with the terms of this Privacy Policy or our data handling practices, please refrain from using our services. If you have any questions or concerns, you may contact us at:

If You do not agree with our policies and practices, please do not use our Services. If You still have any questions or concerns, please contact us at:

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Contact Details

References to “Sentvia”, “us”, “we”, or “our” denote Sentvia, a corporation duly incorporated under the laws of the Canada with company registration number BC1505563
Registered Office: 422 Richards St., Suite 170, Vancouver, BC V6B 2Z4, Canada
Email: Support@sentvia.com

Changes to This Privacy Policy

This summary provides key points from our privacy policy, but You can find out more details about any of these topics by going to the relevant section on this page

Summary of Key Points

This summary provides key points from our privacy policy, but You can find more details about any of these topics by going to the relevant section on this page:

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Sentvia and the Services, the choices You make, and the products and features you use.

Do we process any sensitive personal information?

We only process personal information, when necessary, with your consent or as otherwise permitted by the applicable law.

Do we receive any information from third parties?

We may receive information from public databases, marketing partners, social media platforms, and other outside external sources.

How do we process Your Information?

We process your personal information to provide, improve, and administer ourout Services, communicate with you, for security and fraud prevention, and to comply with legal obligations law. We may also process your information for other purposes with your consent. All processing activities are based on valid legal grounds. We process Your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information?

We may share personal information in specific circumstances and only with defined categories of third parties, such as service providers, legal authorities (where required), or business partners.We may share information in specific situations and with specific categories of third parties.

How do we protect and keep your personal information safe?

We implement industry-standard technical and organizational security measures to protect your personal information. We have organizational and technical processes and procedures in place to protect Your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify Your Information.

What are Your rights?

Depending on your location, you may have certain rights under applicable data protection laws. These may include rights to access, correct, delete, or restrict the use of your personal information.Depending on where You are located geographically, the applicable privacy law may mean You have certain rights regarding Your personal information.

How do I exercise my rights?

The easiest way to exercise you can exercise your Your rights by submittingbyrights is by filling out our submitting a request through our Data Subject Access Request data subject request form available here: [DSAR form URL], or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

To learn more about how Sentvia collects, uses, and protects your information, please review the full Privacy Policy below.

Want to learn more about what Sentvia does with any information we collect?  Review the policy in full below

3. Types of Personal Information Collected Or What Information do we collect?

We collect the personal information you voluntarily provide when you:

• Register for or use our Services;
• Express interest in receiving information about our products or business;
• Participate in interactive features or surveys; or
• Contact us directly.

Categories of Personal Information

We collect Personal Information that You voluntarily provide to us when You [register on/visit the Services], express an interest in obtaining information about us or our products and Services, when You participate in activities on the Services, or otherwise when You contact us. 

The Personal Information that we collect depends on the context of Your interactions with us and the Services, the choices you make, and the products and features you use.  

The categories of Personal Information we may collect include, but are not limited to the following:

• Contact Details: Email, telephone number, or messenger ID.
• Identity Document Details
• Photographs
• Residential Address
• Educational Information
• Financial Information
• Employment Details
• Geolocation Data/Location Data
• Website Log and Activity History/Log and Usage Data
• IP Address, Browser, and Operating System Information, Device Fingerprint
• Payment Data
• Social Media Login Data
• Device/Mobile Device Access
• Device/Mobile Device Data
• Push Notifications
• Sensitive Information such as Your legal and crime records, insurance data, health data, tax records, drivers’ licenses, racial or ethnic origin, religious or philosophical beliefs, sex life or sexual orientation, personal details of nominees, heirs, assigns, when necessary, with Your consent or as otherwise permitted by applicable law

We may collect limited additional/limited data from public databases, marketing partners, social media platforms, and other  data vendors, and third-party verification or fraud prevention services.outside sources. We utilize screening lists from data vendors, as well as ID verification, anti-fraud, and transaction monitoring services.

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Be advised,  Refusal to provide required personal information for KYC/AML compliance may prevent us from offering you our services. We may request additional documentation for verification and regulatory purposes.

refusal to provide information necessary to satisfy KYC/AML requirements may hinder our ability to render services. Additional details and documentation may be sought for KYC and AML/CTF purposes.

Processing of Your Personal Data may involve automated decision-making, including profiling, for purposes such as onboarding, account maintenance, and fraud prevention.

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4. Purpose and Legal Basis for Processing

We process your data lawfully, fairly and in a transparently manner for the following purposes: a variety of reasons, depending on how You interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts
• To provide and administer our Services
• To deliver and facilitate delivery of services to the user
• To respond to user inquiries/offer support to users
• To send administrative information to you
• To fulfil and manage your orders
• To enable user-to-user communications
• To request feedback
• To send you marketing and promotional communications
• To deliver targeted advertising to you
• To protect our Services
• To identify usage trends
• To determine the effectiveness of our marketing and promotional campaigns
• To save or protect an individual’s vital interest
• Provision of services to individual or corporate clients;
• Responding to inquiries and communication;
• To Compliance with legal and regulatory obligations under Canadian AML/CTF laws (e.g., PCMLTFA requirements);
• Assistance in criminal investigations and regulatory actions;
• Protection of assets against unauthorized access;
• Prevention of fraudulent or scam activities;
• Information dissemination regarding our products, news, and updates;
• Dispute resolution and protection of interests;
• Carrying out legal or official authority.

Lawful bases for processing under the PIPEDA include:

• Consent, (which may be withdrawn at any time by contacting support@Ssentvia.com);
• Contractual obligations;
• Legal obligations 
• Legitimate and Vital interests in updates provision, fraud prevention, and client/business partner communication.
• Performing a task in public interest or under official authority
• In order to prevent a security risk

5. Sharing of Personal Information

We may share Personal Information in under specific circumstances described in this section and/or with the following categories of third parties:

• Vendors, Consultants, and Other Third-Party Service Providers
• Business Transfers in connection with, or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company
• Third party API providersWhen we use  (Google Maps Platform API)s
• Offer Wall providers
• Our Affiliates, Agents, Representatives and Business Partners
• Contractors for identity verification and anti-fraud purposes
• Contractors providing publicly accessible source information
• Financial service providers facilitating fiat currency transactions
• Law enforcement andor Canadian Regulatory Authorities (e.g., FINTRAC or law enforcement agencies) as legally required or permitted.

6. International Transfers

We may transfer, store, and process your personal information in countries other than the country of residence. your jurisdiction own. These jurisdictions may have data protection laws that differ from those of your own. To ensure your personal information remains protected, we have implemented appropriate safeguards in accordance with Canadian privacy laws. We have implemented measures to protect your personal information, including by using the appropriate contractual safeguards under Canadian privacy law These measures include data processing agreements, for transfers of personal information, between our group companies and between us and our third-party providers.

Transfers of Personal Information outside the Canada or outside of Canada are permissible only under one or more of the following conditions:

• With client’s explicit consent, or; one or more All or one of the following apply:
  • Adequate level of protection is afforded by the destination country, as per European Commission's decision;
  • Appropriate safeguards are employed, such as standard contractual clauses or obtaining Your consent;
  • Specific derogations apply, such as in public interest, necessity for humanitarian action, contact tracing for contagious diseases, reducing doping in sport, establishing, exercising or defending legal claims, to protect client’s vital interests especially when the client is unable to give consent.

7. Data Retention

We retain your retain will only keep your Personal Information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by the applicable law. / Unless a longer retention period is legally mandated (e.g., under AML/CTF regulations), we will retain your personal information for a maximum of five (5) years following the termination of our legal or business relationship. We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date.

You may request the deletion of your personal data at any time by contacting us. However, such requests will be considered in light of our:

• Legal and regulatory obligations,
• Legitimate business interests (such as fraud prevention),
• Data retention requirements imposed under financial services laws (e.g., PCMLTFA in Canada).

We ensure retention of Personal Data only for as long as necessary to fulfill purposes or legal obligations. Personal Information is retained for a maximum of five (5) years following the termination of our legal relationship.

We ensure that the date we are holding is accurate and up-to-date.

You may request data removal, subject to legal compliance obligations or overriding legitimate interests. 

In the event of a data breach that poses a real risk of significant harm to an individual, we will notify the affected individuals and report the breach to the Office of the Privacy Commissioner of Canada (OPC), as required by law. We will also document the breach and maintain a record in accordance with legal obligations.

8. Information from Minors

We do not knowingly collect, use or market personal information  data from or market to children under 18 years of age. 

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By using our the Services, You confirm represent that you are at least 18 years old or that you are the parent or legal guardian of such a minor who is authorized to and consent to such minor dependent’s use the use of the Services.  If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.  If you become aware of any data we may have collected from a children under the age of 18, please contact us at support@sentvia.com

9. Your Privacy Rights

Under Canadian privacy laws, including PIPEDA, you have the following rights regarding your personal information: You possess various rights, including:

• Right to Access your personal information: Request copies of Your personal data.
• Right to Rectification and to: Request correction of inaccurate, or incomplete or outdated personal information.
• Right to Withdraw Consent and: where processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual limitations. Request that we stop using your data, subject to legal limitations.
• Right to Restriction of Processing and: Request restriction of data processing activities.
• Right to Object to Processing and object and: Object to data processing on specific grounds.
• Right to access and request copies of your personal data.
• Right to not be subject to automated decisions
• Withdrawing Your consent
• Right to Opting out of marketing and promotional communications.
• We will respond to your request in accordance with applicable data protection laws and may require identity verification before fulfilling the request.

8.How do we secure your Personal Data?

Sentvia is committed to safeguarding your personal data and has implemented technical, organizational, and legal measures to ensure its confidentiality, integrity, and availability. We have implemented security measures to ensure the confidentiality of your Personal Data and to protect your Personal Data from loss, misuse, alteration or destruction.

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your Personal Data.

 These security measures include, but are not limited to: SSL (Secure Sockets Layered) (SSL) technology to encrypt data during transmission; firewall and intrusion detection system to protect our servers from unauthorized access. ensure that your Personal Data is fully encrypted and sent across the Internet securely and other measures to protect our servers from hackers and other vulnerabilities. 

In order to secure Personal Data, all Users (including their authorized individuals) of the Platform shall comply with the security requirements in the Terms and take the following additional steps to help ensure the security of their Personal Data and the access to their Account:

1. Use strong, unique passwords or PINs ("Credentials") that are not easily guessed. You should choose a robust user identification, password, and/or PIN to access your account (“Credentials”) that nobody else knows or could easily guess. Credentials must meet the requirements we specify when you establish those Credentials. You should keep your Credentials secure and private, and not share your Credentials with any third party.
2. You should  install anti-virus, anti-spyware, and firewall software in your personal computers and mobile devices;
3. You should Update operating systems, anti-virus, and firewall products with security patches or newer versions on a regular basis;
4. You should Remove file and printer sharing in computers, especially when they are connected to the internet;
5. Make You should make regular backups of your critical data;
6. You should Consider the use of encryption technology to protect highly sensitive or confidential information;
7. Fully You should completely log off and clear your browser cache after finishing each online session with the Platform;
8. You should not  Install software or run programs of unknown origin;
9. You should Delete junk or chain emails;
10. Do You should not open email attachments from strangers;
11. Do You should not disclose personal, financial, or credit card information to little-known or suspect websites;
12. Do You should not use a computer or a device that cannot be trusted; and
13. Do You should not use public or internet café computers to access online services or perform financial transactions.
14. By following these guidelines, you help protect your personal data and the integrity of your account.

You may have set a password in order to access certain parts of our Platform. You are responsible for keeping this password confidential. We ask you not to share a password with anyone.

10. Access Controls and Confidentiality

Only authorised personnel of Sentvia have access to your Personal Data, and these personnel are bound by strict confidentiality obligations required to treat the information as confidential and are trained on data protection policies. The security measures in place will, from time to time, be reviewed in line with legal, regulatory and technological and technical developments.

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11. Third-Party Website and Services

Our website maywebsiteOccasionally, at our discretion, we may include or offer third party products or services. on our Site. These third-party sites have separate and independent privacy policies. We strongly encourage you to review those policies before engaging with any such site. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each site that you visit. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Sentvia does not control and is not responsible for the content, privacy practices, or conduct of any third-party websites. We disclaim all liability for any loss, damage, or harm arising from your use of third-party sites or services.We do not control those third-party sites or any of the content contained therein and you agree that we are in no way responsible or liable for any of those third party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites.

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12. Acceptance of this Policy

By accessing our website and using our services, you accept the provisions of this Policy and the Terms of Use provided on the site you are using.

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